I recently had the opportunity to be the keynote speaker at a conference for a group of financial counselors in the healthcare industry.

The counselors are tasked daily with talking to patients about their treatment for cancer and how they plan on paying for it.

Talk about a double dose of tough conversation. A life-threatening illness and money. Most people have a hard time talking about finances with their spouses.

What impressed me about this group was the success rate they had with their patients. A 92% approval rating from those they serve. I’m not even sure brands known for customer service, like the Ritz Carlton, have that.

They are an inspiring group with a high level of forbearance.

They discussed how people often react negatively to the cost of their treatments, yet they respond in love and exercise a great deal of patience.

“Love is patient; love is kind.” Corinthians 13:4

When we lose our patience and respond in anger, that interaction typically weighs on our hearts and minds. And this impacts our productivity because we hold onto the interaction or, as it is often called, baggage.

When we exercise our patience and respond in love regardless of what is coming at us, we are protected.

It is easy to demonstrate patience when someone is kind to us, this type of quid pro quo exchange is common. It is uncommon to be loving to those who attack or hurt us.

If we all strive for more patience, we would not only see a boost in productivity but a kinder world.

by Eric Papp
Time Management Speaker

Return To Blog